Privacy Policy
Privacy Policy – Sawa Shopping
Last updated: 03/01/2026
This Privacy Policy explains how personal data is collected, used, shared, and protected when you access or use the Sawa Shopping website, mobile applications, and related services (collectively, the "Platform”).
Sawa Shopping is operated under the Sawa Shopping brand by Sawa Group SARL, a company incorporated under the laws of Lebanon.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Data
Controller:
Sawa Group SARL
Operating under the commercial name Sawa Shopping
Email: contact@sawashopping.com
Sawa Group SARL determines how and why personal data is processed in connection with the Platform.
2. Scope of This Privacy Policy
This Privacy Policy applies to all Users of the Platform, including Buyers, Sellers, visitors, and any individual who interacts with Sawa Shopping services.
It covers personal data collected online, through mobile applications, customer support channels, and other interactions related to the Platform.
3. Personal Data We Collect
We may collect the following categories of personal data, depending on how you use the Platform:
3.1 Information You Provide Directly
- Name, email address, phone number
- Account login credentials
- Billing and delivery addresses
- Order history and transaction details
- Communications with customer support
- Seller-specific information (store details, business documents, listings)
3.2 Information Collected Automatically
- Device identifiers, IP address, browser type
- Log data, usage data, and interaction history
- Cookies and similar tracking technologies
- Location data (approximate, based on IP)
3.3 Payment Information
Payment
details are processed by third-party payment service providers.
Sawa Shopping does not store full payment card information and only
receives confirmation of successful or failed transactions.
4. How We Use Personal Data
We process personal data for the following purposes:
- to create and manage user accounts
- to facilitate orders, deliveries, returns, and refunds
- to enable communication between Buyers and Sellers
- to provide customer support and respond to inquiries
- to improve Platform functionality and user experience
- to prevent fraud, abuse, and unauthorized activity
- to comply with legal and regulatory obligations
Where required by law, processing is based on your consent or other lawful grounds.
5. Sharing of Personal Data
We may share personal data only as necessary and in accordance with this Privacy Policy:
- With Sellers – to enable order fulfillment and after-sales support
- With Service Providers – including payment processors, logistics partners, hosting providers, and analytics services
- With Legal Authorities – where required by law or to protect legal rights
- Within the Sawa Group – for internal administration, security, and operational purposes
We do not sell personal data to third parties.
6. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to:
- enable essential Platform functionality
- remember user preferences
- analyze traffic and usage trends
- improve security and performance
You may manage cookie preferences through your device or browser settings. Disabling cookies may affect Platform functionality.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
While we strive to protect your information, no system is completely secure, and absolute security cannot be guaranteed.
9. User Rights
Depending on applicable law, Users may have the right to:
- access personal data held about them
- request correction or update of inaccurate data
- request deletion of personal data, subject to legal obligations
- object to certain processing activities
- withdraw consent where processing is based on consent
Requests may be submitted to the contact details provided below.
10. Third-Party Links and Services
The Platform
may contain links to third-party websites or services.
Sawa Shopping is not responsible for the privacy practices or content of such
third parties, and Users are encouraged to review their privacy policies
independently.
11. Children’s Privacy
The Platform
is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from minors. If such data is
identified, it will be deleted promptly.
12. International Data Transfers
Personal
data may be processed or stored outside Lebanon where necessary for Platform
operations, including through service providers.
Appropriate safeguards are applied to protect data in accordance with this
Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be published on the Platform, and continued use of the Platform constitutes acceptance of the revised Privacy Policy.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or personal data processing, please contact:
Sawa
Shopping – Privacy Team
Email: contact@sawashopping.com
15. Governing Law
This Privacy Policy is governed by the laws of Lebanon, without regard to conflict-of-law principles.
