SAWA SHOPPING — TERMS AND CONDITIONS OF USE

Last Updated: [09/30/26]

1. Introduction

These Terms and Conditions ("Terms”) govern access to and use of the Sawa Shopping website, mobile application, and any related features, tools, or services (collectively, the "Platform”).

By accessing, registering on, or using the Platform in any manner, whether as a Buyer or a Seller, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, as amended from time to time.

Sawa Shopping operates as a buyer–seller marketplace through which independent Sellers may maintain stores, list products, and sell products to Buyers.

Each Seller operates independently and sells products in its own name and under its own responsibility. Sellers must verify whether an identical product already exists within the Platform's master product catalog before creating a new product entry. Where an identical product exists, the Seller must add its offer to the existing product listing. Where no such product exists, the Seller may create a new product entry in accordance with Platform requirements.

The Platform is operated under the commercial name "Sawa Shopping”, which is a service owned and operated by Sawa Group SARL, a company incorporated under the laws of Lebanon.

Platform Operator and Owner:
Sawa Group SARL
Operating under the name Sawa Shopping
Email: contact@sawashopping.com

2. Scope and Applicability

These Terms apply to all Users of the Platform, including Buyers, Sellers, and any other individuals or entities accessing or interacting with the Platform.

Certain provisions apply specifically to Buyers or Sellers; where no distinction is made, the provision applies to all Users.

3. Eligibility and User Representations

By using the Platform, each User represents and warrants that they are at least eighteen (18) years of age, have the legal capacity to enter into binding agreements, and are using the Platform in compliance with applicable Lebanese laws and regulations.

Users further represent that they are not subject to sanctions, embargoes, or legal restrictions that would prohibit their use of the Platform or participation in marketplace transactions.

4. User Accounts

Users must provide accurate, complete, and current information when creating and maintaining an account.

Users may not transfer, sell, share, or otherwise permit unauthorized persons to use their accounts. Each User is responsible for safeguarding account credentials and for activities conducted through the account.

Users must promptly notify Sawa Shopping of suspected unauthorized access or use.

5. Account Suspension and Termination

Sawa Shopping may restrict, suspend, or terminate an account where a User violates these Terms, engages in fraudulent or abusive activity, infringes third-party rights, creates legal or security risks, or otherwise misuses the Platform.

Suspension or termination shall not affect obligations or liabilities arising before the effective date of such action.

6. Platform Content and Intellectual Property

The Platform and its software, design, graphics, logos, text, databases, functionality, and other materials are owned by or licensed to Sawa Group SARL and are protected by applicable intellectual-property laws.

Users may not reproduce, modify, scrape, systematically extract, distribute, resell, or commercially exploit Platform materials except as expressly authorized.

By submitting content to the Platform, a User grants Sawa Shopping a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt, translate, distribute, and otherwise use such content as reasonably necessary to operate, maintain, market, and improve the Platform.

The User remains responsible for the legality, accuracy, and ownership of content submitted by that User.

7. Acceptable Use

Users must use the Platform lawfully and in good faith.

Users may not provide materially false or misleading information; manipulate prices, ratings, reviews, or transactions; impersonate another person or entity; interfere with Platform security or operation; engage in unauthorized scraping or data harvesting; circumvent security measures; or use the Platform for unlawful, fraudulent, or infringing activity.

Sawa Shopping may take reasonable measures against prohibited conduct and may report unlawful conduct where required or permitted by applicable law.

8. Marketplace Structure and Product Responsibility

Sawa Shopping, as operated by Sawa Group SARL, provides an online marketplace through which Buyers and independent Sellers may connect and transact. Unless expressly stated otherwise, Sawa Shopping does not take ownership of products offered by independent Sellers and does not manufacture such products.

Sellers are responsible for the products they list and sell through the Platform, including product descriptions, pricing, condition, authenticity, quality, safety, legality, regulatory compliance, labeling, warranties, fulfillment, and after-sales obligations.

Each Seller is responsible for ensuring that every product it offers through the Platform—whether branded, unbranded, generic, private-label, imported, locally manufactured, or otherwise—is lawfully sourced and complies with applicable product-safety, labeling, regulatory, and other legal requirements.

The Seller is responsible for verifying the identity and legitimacy of the manufacturer, importer, distributor, supplier, or other source of its products and for maintaining invoices, certificates, authorizations, safety documentation, or other records reasonably necessary to establish the products' origin and compliance. The absence of a brand name or readily identifiable manufacturer does not reduce or eliminate the Seller's responsibilities.

Sawa Shopping does not manufacture, design, test, certify, or independently verify products offered by independent Sellers and makes no representation that it has done so. Responsibility for manufacturing defects, design defects, product composition, quality, safety, labeling, performance, durability, or other product-related matters shall remain with the Seller, manufacturer, importer, distributor, supplier, or other party responsible under applicable law, as applicable. Sawa Shopping does not assume such responsibility solely because a product is listed, promoted, or sold through the Platform.

If a Seller becomes aware that a product it has offered may be defective, unsafe, unlawful, recalled, or otherwise non-compliant, the Seller must promptly notify Sawa Shopping, stop offering the affected product where appropriate, and comply with its obligations under applicable law.

Sawa Shopping reserves the right to restrict or remove a product or listing from the Platform, including where required by applicable law or following notice of a potential safety, legal, intellectual-property, or compliance concern. The exercise of such right does not constitute an inspection, certification, warranty, or assumption of responsibility for the product and does not relieve the Seller or any other responsible party of its obligations.

Sellers may sell branded products provided that they possess all rights, licenses, authorizations, or distribution rights required for such sale. Sawa Shopping does not verify, guarantee, or assume responsibility for a Seller's distribution rights, authorizations, or contractual relationships with brand owners, manufacturers, distributors, or suppliers.

Buyers are responsible for reviewing relevant product information and instructions and should promptly report defective, damaged, incorrect, or potentially unsafe products through the Platform.

9. Orders and Contract Formation

A Buyer's submission of an Order constitutes an offer to purchase the applicable product.

Unless otherwise expressly stated, the Sales Contract is formed between the Buyer and Seller upon confirmation of the Order by the Seller. Sawa Shopping provides the marketplace through which the transaction is facilitated and is not the Seller of products offered by independent Sellers.

A Buyer may cancel an Order while its status remains Pending. Once the Order has progressed beyond Pending status, cancellation may no longer be available and applicable return procedures may instead apply.

10. Payments

Available payment methods may include cash on delivery and electronic payment methods processed by third-party payment providers.

Where third-party payment processors are used, Sawa Shopping does not store complete payment-card information unless expressly stated otherwise.

Orders may be cancelled or delayed where payment is declined, reversed, disputed, or otherwise unsuccessful.

11. Delivery and Risk

Products may be delivered by Sellers or third-party logistics providers.

Subject to applicable law, risk associated with physical possession of a product transfers upon successful delivery to the address or recipient designated by the Buyer.

Buyers should inspect delivered products and report relevant issues in accordance with the applicable return procedures.

12. Returns

Subject to applicable exclusions and conditions, eligible products may be returned within fifteen (15) days after delivery.

Returned products must generally be unused and returned with their original packaging, all components, accessories, and documentation, except where the nature of a defect reasonably prevents this.

No return fee shall be charged to the Buyer where the return is due to a damaged, defective, or incorrect product.

Where an eligible return is based solely on the Buyer's change of mind or personal preference, a USD $2 return fee may apply.

Return Eligibility and Exclusions. Subject to applicable law, products generally eligible for return must be returned in their original condition, unused and, where applicable, unopened, with their original packaging, accessories, labels, manuals, and other included materials.

Certain products may be excluded from change-of-mind or personal-preference returns due to their nature, including perishable goods; food and beverages; personal-care, hygiene, cosmetic, or intimate products that have been opened or used; medicines and health-related products where return is restricted; customized or personalized products; products made to order; digital products or electronically delivered content; gift cards; and other products that cannot reasonably be resold for health, hygiene, safety, legal, or similar reasons.

These exclusions do not prevent a Buyer from reporting or seeking an available remedy for a product that is defective, damaged, incorrect, unsafe, materially different from its description, or otherwise subject to rights that cannot be excluded under applicable law.

A return may be rejected where the product is missing material components, has been misused, or otherwise fails to satisfy the applicable return conditions, subject to rights available under applicable law.

13. Refund Method and Sawa Gift Card Balance

Approved returns may be refunded to the original payment method or credited to the Buyer's Sawa Gift Card Balance, depending on the available refund method and applicable circumstances.

Sawa Gift Card Balance may be applied toward eligible future purchases through the Platform and may be combined with supported payment methods where available.

Unless otherwise required by applicable law, Sawa Gift Card Balance is non-transferable and has no cash or withdrawal value.

14. External Resources and Third Parties

The Platform may contain links or references to third-party services, websites, or resources maintained by parties other than Sawa Shopping. Sawa Shopping does not control or assume responsibility for their content, availability, accuracy, or practices.

Users may not post or transmit through the Platform links or content directing Users to unlawful, fraudulent, misleading, defamatory, infringing, privacy-invasive, harmful, obscene, or otherwise prohibited resources.

Sawa Shopping may remove such content, restrict or terminate accounts, and take other appropriate measures.

15. Disclaimers and Limitation of Liability

The Platform and its services are provided on an "as available” basis. Sawa Shopping disclaims warranties relating to the Platform except where such warranties cannot be excluded under applicable law.

Sawa Shopping does not manufacture, design, test, certify, or independently verify products offered by independent Sellers. Responsibility for product defects, manufacturing or design deficiencies, product safety issues, and other product-related matters shall remain with the Seller or other party responsible under applicable law. Sawa Shopping does not assume such responsibility solely because a product is listed, promoted, or sold through the Platform.

Sawa Shopping shall not be liable for Seller conduct or disputes arising between Buyers and Sellers except where liability cannot lawfully be excluded or limited.

The limitations and exclusions set forth in these Terms shall apply to the extent permitted by applicable law.

16. Indemnification

Users agree to indemnify and hold harmless Sawa Shopping and Sawa Group SARL, including their affiliates, officers, directors, employees, and agents, from claims, damages, losses, liabilities, costs, or expenses arising from their breach of these Terms, violation of applicable law, infringement of third-party rights, or misuse of the Platform.

Without limiting the foregoing, each Seller shall indemnify and hold harmless Sawa Shopping and Sawa Group SARL, including their affiliates, officers, directors, employees, and agents, from claims, losses, damages, recalls, refunds, costs, penalties, proceedings, and reasonable legal expenses arising from or relating to products listed or sold by that Seller, including claims concerning product defects, product safety, authenticity, labeling, regulatory compliance, intellectual-property rights, unauthorized distribution, or the Seller's failure to comply with its obligations under applicable law.

17. Privacy

Personal data collected through the Platform shall be handled in accordance with the Sawa Shopping Privacy Policy, which forms an integral part of these Terms.

18. Amendments

Sawa Group SARL, operating the Platform under the Sawa Shopping brand, may modify these Terms from time to time.

Material changes shall become effective in accordance with the notice or publication procedures specified by Sawa Shopping and applicable law.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Lebanon.

Subject to mandatory requirements of applicable law, disputes shall be submitted to the competent courts of Beirut, Lebanon.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain effective.

21. Definitions

"Platform” means the Sawa Shopping website, mobile applications, and related digital services.

"User” means any person or legal entity accessing or using the Platform.

"Buyer” means a User purchasing or attempting to purchase a product through the Platform.

"Seller” means an independent User offering products for sale through the Platform.

"Order” means a purchase request submitted by a Buyer.

"Sales Contract” means the agreement between a Buyer and Seller arising upon confirmation of an Order.

"Delivery” means transfer of physical possession of a product to the Buyer or designated recipient.

"Return” means the return of a product in accordance with these Terms and applicable return requirements.

"Sawa Gift Card Balance” means non-cash Platform credit that may be applied toward eligible future purchases and has no cash or withdrawal value except where otherwise required by law.